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FAQs


How much does shipping cost?

Shipping is Free!

Do you ship worldwide?

Yes, we ship worldwide, including Canada, Australia, and New Zealand. 

How long will it take for my order to be delivered?

All orders are shipped from our warehouse within 5 business days of the order being placed. Shipment will arrive in between 10-20 days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service. Also please check the product page since we usually declare expected shipping time on it.

How do I track my order?

Once your order is shipped, we will immediately send you an update through your email with a tracking code. You can then track your parcel here: Track Order 
Also, You should have received tracking information email. Sometimes our emails go to spam/promotion folder. Please check these folders by searching RealLifeGadgets in your email system and moving it to main inbox. This way you won’t miss any important updates regarding your order.

Why can’t I track my parcel?

Please allow the courier 2-5 business days before the status of your order reflects on the site.

My parcel is not moving or updating.

Shipment may be delayed for some reasons such us due to bad weather, long Holidays, customs, a huge number of deliveries and backlogs. If it takes more than 4 weeks since the package was shipped, please contact us.

Why didn't my order arrive in one package?

We have our warehouses in the different countries in Asia, USA and Europe therefore, we ship your order from those countries. Our inventory is distributed over multiple fulfillment centers in order for you to receive the order as fast as possible. This means orders containing multiple items may be shipped individually. Don't panic if you don't receive all of your items at once as the others are still in transit. If you do not receive all your purchase within 4 weeks, please contact us to look into your shipment.

Can I change or cancel my order?

To cancel or change your order, please email us immediately (within 24h) on contact@reallifegadgets.com. In case your order is already forwarded to the courier, we can't change it nor cancel it, so it is important to contact us asap.

Will I be charged with customs and taxes?

Depending on the country you live in, you may be liable to pay for duties and taxes once you receive your order and fees are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

What should I do when I receive a damaged product?

Before we forward your order to the courier, we always ensure the quality of each product. However, there are many factors that might have resulted in your products to be damaged in the transit. Due to this, please contact us immediately on contact@reallifegadgets.com, and kindly give us a brief description together with the damaged product photos. We'll solve it with you.

What is your exchange and return policy?

Our Return Policy states that you can return the item for a full refund 30 days after receiving the item If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. please note that you would have to pay for the postage costs yourself. However, if this case would happen we kindly suggest to reach us out on contact@reallifegadgets.com

Can I add a non-English shipping address?

Since we ship orders worldwide, our website and services are based on English. All the information required for shipment should be written in English. We also required you to add a telephone or mobile number along with shipping address, so the courier can easily contact you.


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